Help and transport

Official helplines

911Emergency and security

Call

937Health helpline, 24 hours (Public Health Authority)

Call

1966Ministry of Hajj and Umrah, from a Saudi SIM

Call

+966 920002814Ministry of Hajj and Umrah, from an international number

Call

920 004 433Haramain train customer care, inside Saudi Arabia. Reported by a travel guide, please confirm on sar.hhr.sa

Call

Sources: Public Health Authority (937 and 911) and Ministry of Hajj and Umrah numbers published through Gulf News. Save these before you travel.

Find help near you now

Opens Google Maps around your current location.

For a medical emergency call 911 or 937 first. Do not wait to search a map.

Getting around

Jeddah airport to MakkahHaramain train from the airport station in Terminal 1, airport taxi rank, ride apps, or a pre booked private transfer. The Makkah train station is outside the Haram area, so you still need a taxi or hotel shuttle for the last part.

Makkah to Madinah and backHaramain train (about 2 to 2.75 hours as reported, check the live timetable), or a pre booked car, MPV or minibus by road.

Madinah airport to Masjid an NabawiPrivate taxi, shared transfer or ride app. Expect delays near prayer times. The Madinah train station is a few kilometers from the mosque, so add a taxi ride.

Makkah or Madinah to Jeddah airportTrain to the Jeddah airport station, or a taxi or pre booked transfer. Leave extra time before your flight, especially in Ramadan and Hajj season.

Inside MadinahA free Haramain bus serves the central mosque area, as reported by a travel guide. Check the current route with your hotel.

Book Haramain train How to book a ride

Before you book

Book the train only on the official site or the HHR Train app, or through a licensed agent.
Jeddah Sulaymaniyah and Jeddah airport are different stations, so choose the right one.
Agree the fare before you get in any taxi or private car, and use the hotel or the ride app price.
Save your QR ticket offline.
Check current travel advice for your country before your trip.

Journey times are estimates from travel guides. Confirm with the operator.

Money exchange

Use banks, bank ATMs and licensed exchange offices only.
Always take a written receipt and count the notes before leaving the counter.
Do not exchange money with people on the street.
Compare two counters, because rates differ.

Travel agents, ride bookers and exchangers

The verified directory is being built. Only businesses with a checked licence, a working phone or WhatsApp number and a street address will be listed, with a verified date. Listings will be sorted by zone: Ajyad, Jarwal, Misfalah, Aziziyah, Shisha, Markazia, Quba and more.