Emergency numbers for pilgrims in Makkah and Madinah

Save these numbers before you travel. They are reported by recent sources and can change, so check them on arrival.

Information only. Rules, permits and timings change, so confirm with official sources and your scholar before you travel. We do not sell, book or guarantee anything.

Emergency

911: unified emergency number for police, ambulance, fire and civil defence in Makkah, Madinah, Riyadh and the Eastern Province. The 911 centre is reported to be staffed by Saudi personnel who speak more than eight languages.
997: Saudi Red Crescent ambulance. In the 911 regions use 911.
999: police outside the 911 regions.
998: civil defence for fire, flooding or collapse.
937: Ministry of Health hotline, 24 hours, for medical advice and health reports.

Pilgrim support

1966: Ministry of Hajj and Umrah unified pilgrim call centre inside Saudi Arabia, reported in 11 languages, 24 hours.
+966 92 000 2814: the same support for calls from abroad or from a foreign SIM.

Roads and other help

993: traffic police. 996: highway patrol between Jeddah, Makkah and Madinah. 920 000 560: Najm, for minor accidents with no injuries. 930: Saudi Tourism Authority visitor hotline. 933: electricity emergency. 330330: forward fraud SMS messages if you have a Saudi SIM.

Dialing tips

Inside Saudi Arabia dial the short number directly. From a foreign SIM on roaming, the three digit numbers generally work as they are, and for other numbers use +966 without the leading zero. For consular help contact your embassy in Riyadh or your consulate in Jeddah.

Before you go

Keep your hotel name and address on a card. See our ID card, the lost screen on the home page, and Haram services for first aid and lost and found.

Frequently asked

What is the emergency number in Makkah?

911 for police, ambulance, fire and civil defence in Makkah and Madinah.

How do I call an ambulance in Saudi Arabia?

Call 911 in Makkah and Madinah, or 997 for the Saudi Red Crescent elsewhere.

Is there a helpline for Hajj and Umrah visitors?

Yes. 1966 inside Saudi Arabia, or +966 92 000 2814 from abroad.

Sources

Reviewed by the Makkah Madina Guide editorial team on 20 October 2026.