Umrah scams and how to stay safe

Pilgrims are targeted by fake offers. Use only official channels and report anything suspicious.

Information only. Rules, permits and timings change, so confirm with official sources and your scholar before you travel. We do not sell, book or guarantee anything.

Fake agents and visas

The Saudi Ministry of Hajj and Umrah warns that fraudulent agencies advertise fake Hajj packages and visas. The Hajj visa is the only approved visa for Hajj. Arab News reports fines of up to SR 20,000, deportation for expatriates and a 10 year entry ban for entering Hajj or the holy sites without a permit.

Use official channels

Hajj permits are issued only through the Nusuk app or the Permits Platform (Tasreeh). Be careful of any agency that promises a visa or an unusually cheap luxury package.

Payments and links

Do not send money to unknown sources, check payment links, and never share card details. Use banks or licensed exchangers and keep receipts. See money tips.

Haircuts and services

The ministry advises using designated barbershops with licensed barbers and sterilised tools. See Haram services.

Where to report

330330 for fraud SMS with a Saudi SIM. 911 for Hajj rule violations in Makkah and Madinah, 999 elsewhere, and 1966 for pilgrim complaints. See emergency numbers.

Frequently asked

How do I check that my Umrah agent is real?

Confirm the agent is licensed by the Ministry of Hajj and Umrah and that visas and permits come through Nusuk or Tasreeh.

Where do I report an Umrah scam?

Call 1966, or 911 in Makkah and Madinah, and forward fraud SMS to 330330.

Sources

Reviewed by the Makkah Madina Guide editorial team on 20 October 2026.