Common questions

Quick answers for first time visitors to Makkah and Madinah.

Information only. Rules, permits and timings change, so confirm with the official Nusuk app, the Saudi Ministry of Hajj and Umrah, and your agent or scholar before you travel. We do not sell, book or guarantee anything.

Is Mecca the same as Makkah, and Medina the same as Madinah?

Yes. Makkah is the official Saudi spelling and Mecca is the common English spelling. Madinah is the official spelling and Medina is the common English spelling. Makka and Madina are also widely used in South Asia. They are the same two holy cities.

Do I need a permit to perform Umrah or visit the Rawdah?

Saudi Arabia currently uses the Nusuk app for Umrah permits and for Rawdah visit slots. Rules change, so check the Nusuk app and your agent before you travel.

Is Masjid al Haram open all day?

Yes. Masjid al Haram is open day and night. It is usually quieter after Fajr and in the early afternoon.

Where can I get Zamzam water?

Zamzam coolers are placed all around the Haram and Masjid an Nabawi. You can drink from them for free.

How far are the hotels from the Haram?

It depends on the area. Hotels in the Clock Towers and Jabal Omar zones are a few minutes on foot. Aziziyah and farther areas need a bus or ride. Use our directory zones to compare.

Where can I find a pharmacy, laundry or barber near the Haram?

Open the directory and filter by category and area. Each place opens in Google Maps with live hours.

Can I get a SIM card on arrival?

Yes. Saudi mobile companies have counters at the airports and shops near the Haram. Bring your passport.

How do I get from Makkah to Madinah?

Most pilgrims use the Haramain high speed train, a bus or a private ride. Check current schedules with the operator.

What should I do if I get lost?

Stay calm, go to the nearest gate or police officer and show your hotel card. Our QR ID card page helps you prepare one. Emergency numbers are on the Help page.

Are the prices shown on this site?

No. We do not show prices. Ask the shop or hotel directly.

Is Makkah Madina Guide an official app?

No. It is an independent information guide and is not linked to any government body.

See also: All guides, Umrah questions answered, Umrah dua, Editorial policy.